More than just sport coaching

Sport4kids Pte Ltd are fully insured by NTUC Income Insurance Co-operative limited. However by enrolling your child in a Sport4kids class, you do so at your own risk and Sport4kids Pte Ltd, it’s owners, employees and coaches will not be liable for personal injury or loss of property during any of our sessions.

  • Class Cancellations - Thunder and Lightning, Heavy rain 
    For all our outdoor venues, we will try out best to run the classes as scheduled. Classes will be cancelled in the event of heavy rain, Thunder and lightning. The decision will be made by the head coach on the day, at the venue. We will notify you as soon as possible if there is a cancellation, via SMS and email. Everyone is entitled to a maximum of two class credits per term, which can be used at a different venue during the same term or, for the next term of classes. No refunds will be given.
     
  • Class Cancellations - Haze policy 
    We at Sport4Kids follow the national guidelines for Haze as set out by the National Environment Agency (www.nea.gov.sg). The health impact of haze is dependent on one's health status (e.g. whether one has pre-existing chronic heart or lung disease), the PSI (Pollutant Standards Index) level, and the duration and intensity of outdoor activity. Reducing outdoor activities and physical exertion can help limit the ill effects from haze exposure. If the index goes above 120 into the unhealthy zone we will send an email/SMS to cancel our classes.
     
  • Registration fee
    A registration fee of $50 inclusive of 1 Sport4kids uniform, will be added on to the term fee of all new participants.
     
  • Class Credit / Refund policy
    If a session is cancelled for whatever reason, we will offer you a credit for this class. You can use the credit to attend another class within the current term or it can be used against the next term payment. If a class is over half way completed but the remainder is cancelled no credit will be given. We do not offer refunds.
     
  • Payment policy
    Payments must be received in full for the term prior to, or on the first day of term, in the form of bank transfer or a cheque made payable to Sport4kids PTE Ltd, cash will only be accepted for people who are new to Singapore. If you join the term late the payment will be pro-rated.
     
  • Parent/Guardian attendance
    We require the presence of a parent/guardian throughout the class for students younger than 3 years old. Parental accompaniment is not required for children aged 3+ years although we suggest that guardians for children younger than 4 years do stay on premises in case they are required.
     
  • Class Etiquette
    Please arrive on time to your class to enjoy the maximum benefit, also arriving late may disrupt the class for the coach and the rest of the children. In the event you are collecting your child at one of our classes please be on time as Sport4Kids coaches are not responsible for your child outside of class time. Children must wear their full Sport4Kids uniform at our classes. Sport4Kids have full control over their classes and students, we reserve the right to expel any students on the grounds of unacceptable behavior.
     
  • Class photos
    Our coaches take photos of our students from time to time for sharing with parents and for potential promotional usage, which may include our website, Facebook page and flyers. If you object to a photo of your child being taken please inform us in writing by emailing: info@sport4kids.sg
     
  • Sports attire
    It is the responsibility of all parents/guardians to ensure their children are dressed in proper sports attire for each class. You will receive a Sport4kids Uniform upon registering for our classes and everyone should wear the Sport4Kids uniform at all our classes. Sports shoes with socks are also required. Flip flops and crocs are not allowed. For outdoor venues please wear a hat.
     
  • Party Policy
    Sports Parties can be tailored on a person by person basis. We offer different sports packages including Multi-Sports, Soccer, Basketball, Tennis & Swimming. If you have any special requirements for your party please make sure you email us the details to info@sport4kids.sg in advance of the party so we can confirm these with you.

    A 50% deposit must be paid in advance of the party, this can be either a bank transfer or a cheque made payable to Sport4kids PTE Ltd. The remaining 50% must be paid on completion of the party.

    If the party is cancelled in advance by the customer and Sport4kids have been instructed, then a full refund will be given. Parties can be cancelled up to 30minutes beforehand, cancellations after this will require full payment, within reason. In the event of a party being cancelled, the customer will still be required to pay-in-full for any party extras (banners, venue hire, catering, etc) that have been organised via Sport4Kids on request from the customer.
     
  • Camp Policy
    Our camps run during school holidays and are usually done for a full week.

    If you have any special dietary requirements for your child please make sure you email us the details to info@sport4kids.sg in advance of the camp so that we are aware.

    Parents need to ensure that they bring a packed lunch for their child as well as snacks for the day and a water bottle. We will provide water and small snacks throughout the day. Kids must wear appropriate clothing (inc. t-shirt, shorts, socks, trainers (no studded boots or flip flops)) Camp T-Shirts will be provided by Sport4kids.

    Full payment is required prior to the camp to confirm your child’s registration, this can be either a bank transfer or a cheque made payable to Sport4kids PTE Ltd. If your child cannot attend the full week of the camp due to medical reasons a 50% refund will be given for the missing days if a doctors’ certificate is provided.

    The camp will proceed even in the event of rain or haze, as indoor venues will be available.

 

  • Shop Returns Policy

    Don’t think your order is right for you?  Don’t sweat it!  Sport4kids offers a free and easy returns policy within 14 days after receiving items – You can return your item to one of our coaches at one of our classes or you can send the item in the post to the address below.  You can choose one of the following policy return options:

      1 - Exchange your item for different size
      2 - A full refund to your original payment mode or Store Voucher Credit
      3 - Replacement for a wrong or defective item

      If you have any questions please make sure you email us info@sport4kids.sg or phone our office number: (+65) 68163110

      Return address:
      Sport4kids PTE LTD
      8 Burns Road
      Unit 12 - 15
      Trivex
      Singapore
      369977

      Shop Exchange Eligibility
      Exchanges/refunds are at sport4kids discretion.  Items must be returned in original packaging/condition.  Clothing products must NOT be worn/washed,  except in clothing defect situations.  
      Exchanging products for a different product is strictly at sport4kids discretion.

      Shop Refunds Process
      Refunds are typically issued via original payment method.  Using the table below, see what refund options are available to you.
     

      Payment Method            Refund Method
       Store credit                        Store credit
          PayPal                            PayPal Credit
       Credit / Debit Card           Credit / Debit Card
       Bank Transfer*                  Bank Transfer*

      Once your refund has been processed at Sport4kids, you will receive an email notification from us.

       For Bank transfer, please ensure that the following details are provided completely and correctly to us via email:

       Full Name as Registered with Bank Account :
       Bank Name & Account Type :
       Account Number :
       Bank Code :
       Branch Code :

       Please note:

  • Sport4kids reserves the rights to withhold any refunds if your original item has not reached our office.
  • If your exchange item is unavailable, we will proceed to refund you fully in store credit.
  • Ensure that refund details given are correct and complete.
  • If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via store credits and your original payment method.
  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • We are unable to accommodate any refund reversal requests if 30 days have passed from the purchase date.

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